Privacy Policy

At CDRwriters.com.au, we value your privacy and work hard to keep your personal information safe. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services. By using our website or buying our services, you accept the practices described here. If you disagree with this Privacy Policy, please stop using our website and services.

This Policy applies to everyone who uses our platform, including visitors, clients, and those considering our services. We follow the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), and we also meet GDPR standards for international clients. We aim to be open and transparent about how we handle your data.

We collect only the information we need to provide our specialised engineering documentation services.

This includes data you voluntarily provide to process your order, such as:

• Contact & Identity: Full name, email address, phone number, city/country.
• Professional Background: Academic history, employment record, and detailed engineering experience.
• Project Data: Comprehensive details of your engineering projects, roles, and technical skills required for preparing reports (CDR, RPL, KA02, NER, etc.).
• Uploaded Files: Drafts, resumes, transcripts, supporting documents, or identification files.

We only collect the information needed for your specific service.

When you browse our site, we automatically collect technical data such as:

• IP address
• Browser type and version
• Device details
• Website usage patterns
• Pages visited
• Time spent on pages
• Cookies and analytics tracking data

This information helps us improve how our website works and makes your experience better.

We do not keep any payment card details. All payments are handled securely by trusted third-party services like PayPal and Stripe.

We use your information for clear and valid reasons:

• Service Delivery: Drafting, editing, and preparing engineering assessment reports.
• Communication: Updating you on your project, responding to inquiries, and sending necessary documents.
• Operations: Processing payments, maintaining internal records, and improving service quality.
• Compliance: Fulfilling our legal obligations, such as financial recordkeeping.

We never sell or trade your personal information to anyone.

For clients in the European Economic Area (EEA), we process your personal data under:

• Contractual necessity – to provide the services you purchase
• Consent – where you willingly share data or agree to marketing
• Legal obligations – to comply with Australian law
• Legitimate interests – for business operations where these do not override your rights

We keep your information strictly confidential and only share it when necessary.

We may share information with third parties who help us operate our business, including:

• Cloud storage providers
• Email delivery tools
• IT support and security providers
• Payment processors

All external providers are bound by confidentiality and are prohibited from using your data for their own purposes.

Authorised staff members may access your information strictly on a need-to-know basis, including:

• Writers
• Editors
• Reviewers
• Support team

All team members must keep their information confidential.

We may disclose information if required to:

• Comply with any law or legal process
• Respond to government requests
• Protect our rights, safety, or property

We use robust technical and organisational measures to protect your data, including:

• SSL encryption on all website pages
• Password-protected internal systems
• Strict user access controls
• Secure servers and regular system monitoring

While we take strong steps to protect your data, no online system is entirely secure. We cannot promise absolute security.

We retain your data only as long as necessary for operational and legal purposes:

• Project documents: 6–24 months after completion
• Communication logs: Up to 12 months
• Financial records: Up to 7 years (as required by law)

You can ask us to delete your information early, but we may need to keep some data if the law requires it.

We use cookies and similar tracking technologies to:

• Improve website performance
• Understand user preferences
• Analyse site traffic
• Provide a smoother browsing experience

You may turn off cookies via your browser settings, though some features may become unavailable.

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Withdraw consent at any time
• Request data copies
• Restrict or object to processing

Our services are only for people who are 18 years old or older. We do not knowingly collect personal information from anyone under 18. If we find out we have, we will delete it right away.

Your data may be processed in locations outside your home country, including Australia. We ensure such transfers comply with relevant data protection standards and contractual safeguards.

Our website may have links to other sites, like Engineers Australia or Engineering New Zealand. We are not responsible for their content, practices, or privacy policies. Please check their policies before sharing your personal information.

CDRwriters.com.au provides documentation preparation and consultancy services only.

We do not provide:

• Legal or migration advice
• Guarantees of assessment approval
• Representation before Engineers Australia, IPENZ, ACS, or any authority

All assessment decisions are made solely by the relevant official bodies.

We may update this Privacy Policy to reflect changes in:

• Our data practices
• Applicable laws
• Business operations

We will post any updates to this page and change the “Last Updated” date. If you keep using our services after the changes, it means you accept the new Privacy Policy.